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Outlines of Programs

To find the outline of the programme or area you are looking for, please select a program title from one of the alphabet groupings below. When you find the program title, use the chatbox below to ask us for the outline. If you can't find the programme or area you are looking for, please Contact Us so that we can get you the information you need.

A - E

  • Key Account Management

  • Advanced Writing Skills for Increased Productivity

  • Managing Anger & Conflict amongst Subordinates & Colleagues

  • Dealing with Complaints & Angry Customers

  • Understanding Anger & Dealing With It

  • Getting The Edge! Secret Skills for the Administrative Assistant

  • 5S for Efficient Administrative Management

  • 360° Feedback & Appraisal

  • Risk Assessment & Management

  • Building Your Self-Esteem and Assertiveness Skills

  • BALANCE@WORK! Developing a Balanced Work Culture in the Organization

  • BALANCE@WORK! Work Life Balance

  • Behavioral Event Interviewing – Behavioral interviewing techniques

  • BREAKTHRU YOU! Breakthrough your personal blocks to achieve productivity, success, fulfillment and happiness

  • Reading the Body – Understanding Body Language

  • Budget Management for Non-Financial Managers

  • Building High Performance Teams

  • Building Impactful Relationships – How to earn other people’s Support, Trust, Admiration & Respect (STAR)

  • Business Acumen – Running a successful business organization

  • Business Ethics – Building a culture of ethics in your organization

  • Business Etiquette – Gaining that extra edge

  • Business Succession Planning – Developing a succession plan

  • Business Succession Management – Implementing a succession plan

  • Business Writing that Works

  • Call Center Development – Complete Telephone Skills, Etiquette, Sales & Service

  • The River of Change – Managing change and building resilience to adversity

  • Change Management – Dealing with & managing change

  • Clerical Skills Management

  • Using Coaching for Leadership – Coaching to lead and motivate

  • Performance Coaching – Coaching & mentoring for performance

  • Coaching Program - SIMPLY SPEAKING! Public speaking coaching program

  • Dealing with Conflict & Difficult People

  • WINNING THEM OVER! Effective communication & interpersonal skills

  • STRAIGHT TALK! Methods for communication when the stakes are high

  • DIRECTIVE DIALOG! Resolving confrontations & conflict when the stakes are high

  • Citizen-centred Public Services

  • ROMANCING THE CUSTOMER! The Customer Service Angle

  • Customer Service Recovery

  • Customer Relationship Management (CRM)

  • HARD TALK! Delivering Constructive Criticism

  • Corporate Power Grooming & Etiquette

  • TUNING IN! Dealing with difficult customers over phone & email

  • Managing Diversity in the Workplace

  • ENGLISH4LIFE! English Fluency for Better Communication

  • UP YOUR EQ! Developing High Emotional Intelligence

  • Emotional Awareness – Awareness of emotions in yourself & others

  • Informal Leadership – Leading with Emotional Intelligence

  • Employee Dispute Resolution & Mediation

  • Ethical Leadership of Organizations

 

 

Please note that this list is not exhaustive. If there is a program you're looking for and it's not listed here, please contact us and we will get back to you as soon as possible.

 

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P - S

  • PASSION4LIFE! Discovering your true passion in life

  • Passionate Work Attitude – Developing employee motivation

  • Performance Coaching – Coaching & mentoring for performance

  • HIGH PERFORMANCE LEADERSHIP! The Highly Productive Leader Intensive

  • BREAKTHRU YOU! Breakthrough your personal blocks to achieve productivity, success, fulfillment and happiness

  • Personal Strengths Management for Higher Personal & Team Productivity

  • DISCOVERY US! Personality profiling for enhanced TEAM productivity

  • HISTORY YOU! Discover the history of your personality; why you are who you are; how you developed your strengths & your weaknesses

  • Personality Development Intensive! Personality profiling for enhanced ORGANIZATIONAL productivity

  • PLATFORM POWER INTENSIVE! High impact public speaking & presentation skills

  • PLATFORM PROFITS! Innovative Sales Presentations

  • Business Succession Planning – Developing a succession plan

  • Corporate Power Grooming & Etiquette

  • Problem Solving & Decision Making – the Kepner-Tregoe Method

  • Basic Tools for Process Improvement

  • Lean Six Sigma – Lean process improvement

  • Advanced Writing Skills for Increased Productivity

  • Complete Project Management – Basic, Intermediate & Advanced Intensive

  • Project Management Fundamentals – Project Management for non-Project Managers

  • Effective Prospecting & Sales Strategies

  • Effective Public Relations and Media Relationships

  • Stewardship of Sustainable Public Service Renewal

  • Professional Secretarial Skills

  • Strategic Realignment for Improved Productivity

  • HIRING4SUCCESS! Implementing a Successful Recruitment Program

  • Building Impactful Relationships – How to earn other people’s Support, Trust, Admiration & Respect (STAR)

  • Writing Reports and Proposals for Better Results

  • Results-based Public Sector Reform

  • Safety at the Workplace

  • Overcoming Sales Objections

  • Consultative Selling – the Strategic & Tactical Sales Process

  • ROMANCING THE CUSTOMER! The complete sales suite

  • Leading your Sales Team to Constantly Exceed Sales Quotas

  • LEVEL 5 LEADERSHIP! High Impact Leadership for Senior Management

  • Workplace Harassment & Sexual Harassment Policy

  • Social Media Marketing

  • SOCIAL-MEDIA@WORK! Controlling and capitalizing on social media

  • BREAK THE FEAR & DISCOVER YOUR VOICE! Conquering your fear of speaking in public

  • Strategic Decision Making

  • Strategic Implementation Thinking – Strategic planning & implementation

  • Organizational Strategy & Innovation

  • Strategy Management in the Public Sector

  • Strategy, Vision & Mission – Cascading & Alignment

  • Strengths-based Management – Strengths based talent management for higher team and organizational productivity

  • DON’T KICK THE CAT! Transforming Executive Stress

  • Stress Release thru Laughter Yoga

  • Creative Structured Inventive Thinking

  • SUCCESS BEGINS WITH ME! Be a STAR@WORK

  • Business Succession Management – Implementing a succession plan

  • Succession & Talent For A Stronger OrganizationThe Productive Supervisor – Supervisory Skills Intensive

  • Supply Chain Management

  • Systematic Creativity, Innovation & Thinking Out of the Box

 

 

Please note that this list is not exhaustive. If there is a program you're looking for and it's not listed here, please contact us and we will get back to you as soon as possible.

 

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F - J

  • 360° Feedback & Appraisal

  • FUN@WORK! Living the ‘FISH!’ philosophy

  • Workplace Harassment & Sexual Harassment Policy

  • Building High Performance Teams

  • Getting the Best out of Your Day – Effective work habits & personal productivity

  • LEVEL 5 LEADERSHIP! High Impact Leadership for Senior Management

  • HR Management – Managing your human capital

  • HR for Managers outside the HR Department

  • Lean Six Sigma – Lean process improvement

  • Building Impactful Relationships – How to earn other people’s Support, Trust, Admiration & Respect (STAR)

  • It’s a Deal! Effective negotiation & influencing skills

  • Innovative Public Service Delivery

  • Internet Marketing Fundamentals

  • SHOULDER2SHOULDER! Experiential Indoor & Outdoor Teambuilding

  • 4JOBSEEKERS: Creating a Dynamite Job Portfolio

  • 4JOBSEEKERS: Getting Your Job Search Started 4JOBSEEKERS: Mastering the Interview

 

 

Please note that this list is not exhaustive. If there is a program you're looking for and it's not listed here, please contact us and we will get back to you as soon as possible.

 

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K - O

  • Knowledge Management in the Organization

  • Stress Release thru Laughter Yoga

  • Reading the Body – Understanding Body Language

  • Lean Six Sigma – Lean process improvement

  • Using Coaching for Leadership – Coaching to lead and motivate

  • Leadership for Higher Productivity – The productive leader

  • Informal Leadership – Leading with Emotional Intelligence

  • LEADERSHIP IN ACTION! Taking the Lead

  • BALANCE@WORK! Work Life Balance

  • How to be a Successful MC – Everything you need to be a great MC

  • 5S for Efficient Administrative Management

  • Risk Assessment & Management

  • Budget Management for Non-Financial Managers

  • Clerical Skills Management

  • Effective Office Management

  • Supply Chain Management

  • The River of Change – Managing change and building resilience to adversity

  • Change Management – Dealing with & managing change

  • Intensive Management Skills Development program

  • Making Meetings Work – Effective meeting management

  • Personal Strengths Management for Higher Personal & Team Productivity

  • Strengths-based Management – Strengths based talent management for higher team and organizational productivity

  • Business Succession Management – Implementing a succession plan

  • Performance Coaching – Coaching & mentoring for performance

  • Passionate Work Attitude – Developing Employee Motivation

  • Strategy, Vision & Mission – Cascading & Alignment

  • Effective Public Relations and Media Relationships

  • Social Media Marketing

  • SOCIALMEDIA@WORK! Controlling and Capitalizing on Social Media

  • It’s a Deal! Effective negotiation & influencing skills

  • Effective Employee Onboarding – Getting employees off to a good start

  • Business Acumen – Running a successful business organization

  • Organizational Strategy & Innovation

  • Organizational Structure, Behavior, Culture & Issues

  • 5S for Effective Organizational Operation

  • Personality Development Intensive! Personality profiling for enhanced ORGANIZATIONAL productivity

 

 

Please note that this list is not exhaustive. If there is a program you're looking for and it's not listed here, please contact us and we will get back to you as soon as possible.

 

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T - Z

  • Effective Telemarketing & Telesales

  • Effective Telework & Telecommuting

  • SHOULDER2SHOULDER! Experiential Indoor & Outdoor Teambuilding

  • THE TRAINERS BOOTCAMP! Complete Assessment, Training, Facilitation & Evaluation

  • Train The Trainer (TTT) Training & facilitation skills

  • Assessment – Analyzing Trainee Needs & Measuring Training Results

  • Developing a Customized Internal Training Program

  • Reading the Body – Understanding Body Language

  • Strategy, Vision & Mission – Cascading & Alignment

  • BALANCE@WORK! Developing a Balanced Work Culture in the Organization

  • BALANCE@WORK! Work Life Balance

  • FUN@WORK! Living the ‘FISH!’ philosophy

  • Passionate Work Attitude – Developing employee motivation

  • SUCCESS BEGINS WITH ME! Be a STAR@WORK

  • Safety at the Workplace

  • Workplace Harassment & Sexual Harassment Policy

  • Advanced Writing Skills for Increased Productivity

  • Writing Reports and Proposals for Better Results

  • Stress Release thru Laughter Yoga

 

 

Please note that this list is not exhaustive. If there is a program you're looking for and it's not listed here, please contact us and we will get back to you as soon as possible.

 

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